We hear you and that is why we are working hard at revolutionizing the way IT Service and Support is delivered to our customer every day.
Our goal is to create a relationship where everything is laid out up front with a fixed budget so there are no question or surprises down the road. That way you can focus on what you do best and we focus on making sure you succeed.
When there is a water leak in your house, you need a plumber NOW, not sometime next week. IT support is no different. When issues arise, they can have significant impact and may be an indication of a larger problem. Making sure your issues are addressed with a high degree of urgency is how our services are structured. And the sooner we get you fixed the less it costs us. A Service Level Agreement (SLA) is what defines our commitment and promise to you.
We believe in relationships. As your IT support company we are being entrusted by you to manage your computing infrastructure and services and we don’t take this privilege lightly. That’s why we believe that building a relationship and understanding your business needs are a critical pillar for us to provide you with the best-in-class service we pride ourselves for. We are not just interested in your IT challenges today, but want to work with you on a long-term strategy that helps you succeed.
Not quite, but documentation is a fundamental pillar in our support strategy. And sharing that information with you is the approach we believe in. Documented knowledge of your environment is not only key to us being able to support you but also the foundation from which all future planning can be done. We use a powerful knowledge base repository system and collaborate with you for full accountability.
Our niche is providing the best customer support experience in the industry.