In today’s rapidly evolving digital world, businesses face significant challenges in managing their IT infrastructure.

A staggering 70% of companies report at least one failed project in the past year due to inadequate IT support, according to a study by The Financial Post.

“In the era of digital transformation, the right IT support model isn’t just an option; it’s a business lifeline,” ~John Yensen, CEO of Revotech Networks

In this blog, we will unravel the intricate differences between Managed IT Services and Break-Fix, providing you with the insights to make an informed decision for your business’s IT needs.

Defining the Models

Break-Fix Services: Addressing Immediate IT Concerns

Traditionally, Break-Fix Services have been the go-to for many businesses.

Here, IT support is solicited only when something breaks or malfunctions, functioning on a reactive basis. This approach often results in unpredictable costs and varied levels of service.

Managed IT Services vs Break-Fix: A Strategic Approach

Contrastingly, Managed IT Services offer a more holistic and proactive support model. These services are designed to continuously monitor and maintain your IT infrastructure, preventing issues before they occur.

Key Business Considerations

Cost Implications: Evaluating Long-Term Financial Health

Managed IT services typically operate on a fixed monthly fee, providing predictable expenses. In contrast, Break-Fix services can result in fluctuating costs, depending on the nature and frequency of IT issues.

Scalability and Flexibility: Adapting to Business Growth

Managed IT services offer scalable solutions that grow with your business, a crucial factor for long-term success. Break-Fix services, however, might not provide the same level of scalability.

Reliability and Response Times: Ensuring Business Continuity

A 2019 Spiceworks survey found that businesses relying on Managed IT Services experienced 25% less downtime than those using Break-Fix models. This statistic highlights the reliability difference between the two models.

Impact on Business Operations

Downtime and Productivity: Keeping Your Business Running

Downtime can be costly. Gartner estimates that the average cost of IT downtime is $5,600 per minute.

Managed IT services aim to minimize these costly disruptions, whereas Break-Fix services react post-incident.

Security Considerations: Safeguarding Your Business

Cybersecurity is a major concern for businesses. Managed IT services typically offer comprehensive security plans, while Break-Fix services might not provide the same level of continuous protection.

Support and Expertise: Leveraging Professional Assistance

Managed IT services ensure access to a team of experts with a broad range of skills, a significant advantage over the typically more limited scope of Break-Fix services.

Comparison Table: Managed IT Services vs. Break-Fix

Making an Informed Decision

Assessing Your Business Needs: Finding the Right Fit

It’s essential to evaluate your business’s specific IT requirements. Consider factors like the size of your company, growth trajectory, and the complexity of your IT needs.

The Future-Readiness of IT Support Models

As technology evolves, so should your IT support. Managed IT services often offer more future-ready solutions compared to the traditionally reactive Break-Fix model.

managed service vs break fix

Make the Choice Between Break-Fix vs Managed IT Services With Revotech

In conclusion, while Break-Fix services may appear cost-effective in the short term, Managed IT Services offer a more reliable, scalable, and secure option for businesses looking to thrive in the digital age.