Why choose Revotech Networks for IT help desk services in Vancouver?
Round-the-Clock Reliable Support
Technical issues can cause major headaches and impact your productivity if not properly dealt with. We help you avoid these situations with dedicated Vancouver IT helpdesk solutions that equip you with:
Fast-track your return to work when you rely on our IT helpdesk in Vancouver, British Columbia.
Solve Hardware and Software Issues Faster
Your business depends on various types of hardware and software daily. If one of them goes down or malfunctions, your productivity and service delivery could be at risk.
From installation and setup to troubleshooting, trust our remote helpdesk services to take ownership of your issues and resolve them quickly to ensure minimal impact on your workday.
For more complex issues, we can dispatch support teams to your location to provide you with on-site technical assistance.
Ensure Your Tickets are Handled Properly
When your end users send support tickets to the helpdesk, they should have complete confidence that their issues will be handled with care from start to finish.
We understand the frustration that unresolved tickets can cause. That’s why our managed helpdesk owns every ticket it receives to provide you with top-quality customer service every time.
Our technicians won’t close a ticket until it is fully resolved, ensuring that no issue ever goes untouched.
Relying on multiple sources for IT help desk services leads to confusion, overspending, and issues going unresolved.
We help you avoid those problems by acting as your one-stop shop for helpdesk services. Partner with us and save time and money with:
Did you know that 35% of businesses are completely unaware of the financial impact of hardware failure, and that the average interruption lasts for 230 minutes a day?
If your hardware is constantly prone to issues, rely on our Hardware-as-a-Service. As an extension of our IT help desk services in Vancouver, HaaS helps you:
When you outsource your IT help desk, you shouldn’t have to worry about getting locked into a long-term contract that doesn’t cover your needs.
We understand that issue at Revotech, which is why we avoid locked-in contracts for our IT helpdesk support services.
With no surprise invoices for on-site and remote support, plus a 60-day cancellation clause if you’re not satisfied, you’ll enjoy complete flexibility when you work with us.
Unlike other providers, our helpdesk support services connect you with four tiers of technicians who help you resolve IT issues large and small.
This enables us to respond to and remediate most issues in under 30 minutes, allowing you to resume your workday as soon as possible.
Partner with us today and see why we’ve obtained a 99.8% CSAT score for our managed helpdesk services.
IT help desk services offer many benefits to your business, such as improved technical support for your end users and addressing technology challenges quickly.
Rather than relying on multiple points of contact or long waits on the phone for service, you get rapid support from four tiers of technicians who understand what you need.
When you outsource your IT help desk to Revotech, you get more than just fast-acting help desk support services.
Our services are backed by clear service level guarantees that include an average response time of under 30 minutes and 24/7/365 assistance from our team.
In addition, you can rest assured your IT problems are always in capable hands with four tiers of technicians who provide localized on-site and remote helpdesk services.
There are numerous factors can affect the cost of your IT help desk services, including:
Get more information about our service pricing and how we can create a custom package for you by scheduling a consultation that includes a free, no-obligation quote.